Returns policy

CANCELLATION OF ORDER
Orders may be changed or cancelled prior to packaging and/or shipping. If a refund is requested before packaging the item(s), the customer will receive a refund deducted by 4% to cover Pay Pal fees. However, if the order has already been packaged, a refund request will incur a charge of £2.00 to cover packaging costs and 4% of the total order will be deducted to cover Pay Pal fees. Please contact sales@ishabodyjewellery.co.uk or phone 07899 512621.

UNWANTED ITEMS
We do not offer refunds on returned jewellery unless there is a fault (see below).  Instead, we offer Gift Vouchers or online Discount Codes. 
Returns are accepted if requested within 30 days of receipt of delivery.  Jewellery and packaging must be in the same condition as when it was received.  Internal packaging and seal must be intact, un-tampered and unopened. To request a return, please email sales@ishabodyjewellery.co.uk and include the order number.  Returns sent back without prior communication, will not be accepted.  All returns must be sent along with our Returns Form in the original packaging to Isha Body Jewellery, Dorchester Aesthetics Centre, 2 Allington Hall, Durngate Street, Dorchester, Dorset. DT1 1JP. UK. Return postage using (e.g.) Royal Mail Signed For (up to £50 value) or Special Delivery (orders over £50) must be used to guarantee safe delivery.  For returns from outside of the UK a tracked and signed service must be used.  This will be at the customers expense. It is the customers responsibility to gain insurance and proof of posting (free) Royal Mail (UK) or other relevant postal service, to enable a claim against possible loss. Isha Body Jewellery do not guarantee any receipt of returned jewellery. 

Exchanges are accepted through Emma direct if brought into Isha Studio, Dorchester Aesthetics Centre, 2 Allington Hall, Durngate Street, Dorchester, Dorset. DT1 1JP.  Please contact us for more information and availability.  

For reasons of health and hygiene, Isha Body Jewellery are unable to offer a credit note on any items where the clear packaging has been opened and jewellery has been inserted into a piercing.  This is to protect clients against the risk of contamination from blood borne pathogens. Providing the item is returned safely and in brand new condition, we will offer credit back to the original purchasing customer within one week, in the form of a store credit (online gift card/gift voucher).  This will only cover the cost of the jewellery, not the postage and packaging as selected when originally ordered.   

INCORRECT ORDER/FAULTY ITEM(S)
However, on rare occasions there may be certain exceptions: If an incorrect order is received or the item is damaged, Isha Body Jewellery will accept full responsibility and will offer a full replacement or refund via the original means of payment.

Any return requests of this type must be made within 30 days of receipt of delivery. Please email sales@ishabodyjewellery.co.uk detailing the reason, the purchase order number and a photo of the item showing the fault or incorrect item. Providing the refund request is made within 30 days of receipt of delivery, Isha Body Jewellery will offer a refund (exchange or store credit if preferred), within one week of receiving the returned item(s). Please note: returns cannot be accepted unless acknowledged and agreed by Isha Body Jewellery.  

All returns must be sent sealed in the original protective packaging and enclosed along with our Returns Form to Isha Body Jewellery, Dorchester Aesthetics Centre, 2 Allington Hall, Durngate Street, Dorchester, Dorset. DT1 1JP. UK. Return postage using Royal Mail Signed For (or worldwide equivalent agreed beforehand) must be used to ensure safe delivery.  Isha Body Jewellery do not guarantee any receipt of returned jewellery.

Size Chart


Gauge (G) / Post Thickness

Length / Internal Diameter
1mm = 18G 6mm = 1/4"
1.2mm = 16G 8mm = 5/16"
1.6mm = 14G 10mm = 3/8"
2.0mm = 12G 11mm = 7/16"
2.4mm = 10G 12mm = 1/2"
3.2mm = 8G 14mm = 9/16"
4m = 6G 16mm = 5/8"
5mm = 4G 18mm = 11/16"
6mm = 2G 19mm = 3/4"
8mm = 0G 21mm 13/16"
10mm = 00G
See how and where to apply these measurements on our handy pictorial guide.