A more beautiful way to earn as you shop

Welcome to Luxe Rewards, our elevated loyalty programme that thanks you for choosing us.

Every time you shop — online or in-store — you’ll earn real £ credit that you can spend on future purchases. No points, no confusion, just simple, meaningful rewards.

Your loyalty deserves to be celebrated.

How It Works

Every purchase you make adds to your Lifetime Spend.
As your total grows over time, you unlock new tiers and earn even more credit back.

There are three levels to explore:

Silver — Spend £200+ Lifetime

Earn 1% back in £ credit

A warm welcome to the Luxe Rewards family.
Once your lifetime spend reaches £200, every purchase earns you 1% cashback — issued automatically to your account.

Gold — Spend £500+ Lifetime

Earn 2% back in £ credit

Our Gold tier is for customers who keep coming back.
Reach £500 in lifetime spend and enjoy double the rewards with 2% cashback on every future purchase.

Platinum — Spend £1000+ Lifetime

Earn 3% back in £ credit

Reserved for our most loyal clients.
At Platinum, you receive 3% cashback, exclusive updates, early access opportunities, and a truly personal experience.

Only around 1% of customers ever reach this tier — making it a beautifully exclusive milestone.

Your Rewards, Made Simple

• Cashback is issued 30 days after your purchase

• Your credit appears automatically in your account

• You can spend it online or in-store

• Credit applies to eligible full-price items

• Unused credit is valid for 12 months

No codes.
No tracking points.
Just effortless rewards.

Where to See Your Credit

Simply log in to your account at checkout — your balance will appear automatically.
We’ll also email you each time a new credit is added, so you’ll never miss it.

What Happened to My Old Opal Points?

We’ve now retired our previous points system to give you something clearer, fairer, and more valuable.

All of your Opal Reward Points have been converted into real £ credit, and an email confirming your updated balance has already been sent to you.

Nothing has been lost — only simplified and elevated.

Why We Updated Our Programme

We believe loyalty should feel rewarding, not confusing.
By moving from points to real credit, your rewards are now:

• Easier to understand

• More transparent

• More closely aligned with your loyalty

• More luxurious

Luxe Rewards is built to celebrate our community and thank you for every moment you choose us.

Need Help?

If you have any questions about your rewards, your credit balance, or how the tiers work, please ask!