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It is completely normal for a new piercing to become tender, slightly swollen and produce a small amount of clear or pale yellow discharge during healing. Every piercing heals at its own pace. If you are concerned about excessive swelling, severe pain, unusual discharge or anything that doesn’t seem right, please contact us so we can advise you.

Clean your piercing with sterile saline solution as recommended during your appointment. Avoid over-cleaning, as this can irritate the piercing and slow the healing process.

No. Twisting or rotating the jewellery can damage the healing tissue and introduce bacteria into the piercing. Leave your jewellery in place and allow your body to heal naturally.

Most piercings should not be changed until they are fully healed. Even if your piercing feels comfortable, the deeper tissues may still be healing, and changing jewellery too soon can cause irritation, setbacks or complications.

The exception is your first downsize. We recommend booking a complimentary piercing review 4–6 weeks after your piercing, as this is when swelling has usually reduced enough for us to fit a shorter post where appropriate. Downsizing is particularly important for cartilage piercings, as it improves stability, reduces movement and trauma, and supports a smoother healing process.

Once your piercing is fully healed, you can change your jewellery yourself or visit us if you'd like help fitting new jewellery. If you're ever unsure whether your piercing is ready, simply book a complimentary piercing review and we'll be happy to advise you.

Many piercings are fitted with slightly longer jewellery initially to allow room for swelling. Once the swelling has settled, this jewellery should often be downsized to a shorter post. Downsizing improves comfort, reduces movement and helps minimise irritation. Learn more in our Downsizing Guide.

We recommend avoiding pressure on your piercing throughout healing. Sleeping directly on a healing piercing is one of the most common causes of irritation bumps and delayed healing. A piercing pillow can help reduce pressure while you sleep.

We recommend avoiding swimming in pools, hot tubs, lakes, rivers and the sea during the initial stages of healing wherever possible, as these environments may increase the risk of irritation or infection.

Yes. Even a well-healed piercing can feel slightly tender after jewellery has been removed and replaced, especially if we have performed a gentle taper. This usually settles within a day or two.

Keep the area clean, avoid touching the jewellery unnecessarily and allow it to settle. If the irritation becomes worse rather than better, please contact us.

Clean your jewellery regularly using suitable jewellery care products and warm water where appropriate. Different materials may require different care, so always follow the guidance for your jewellery.

View our Jewellery Care Guide.

Some jewellery can be changed safely at home once the piercing has fully healed. Other jewellery, particularly threadless and seam rings, can be more difficult to remove or insert correctly. We’re always happy to change your jewellery professionally.

Yes. Although your piercer will always ensure your jewellery is securely fitted before you leave the studio, it is your responsibility to check it regularly throughout the life of your piercing.

Both threadless and threaded jewellery should be inspected periodically to make sure they remain secure. Everyday activities, catching your jewellery on clothing or towels, sleeping on your piercing, or accidental knocks can all cause jewellery to loosen over time.

If you ever think your jewellery may have become loose, avoid unnecessary handling and pop into the studio. We’ll be happy to check and secure it for you.

Regularly checking your jewellery can help prevent accidental loss.

Clean your jewellery regularly using a suitable jewellery cleanser or warm water with mild soap where appropriate. Regular cleaning helps maintain its shine and removes the build-up of lotions, cosmetics and everyday residue.

Browse our aftercare products.

The speed at which jewellery changes over time depends on the material, your skin chemistry and lifestyle. Regular cleaning will help keep your jewellery looking its best.

Read more on our Aftercare Guide here.

If your chain breaks at the weld point within one month of fitting, we’ll happily re-weld it free of charge. If the chain breaks elsewhere or is lost due to accidental damage or everyday wear, replacement charges may apply.

Yes. Simply cut the jump ring with small cutters if it ever needs to be removed for medical procedures or personal preference. Keep the chain safe and we’ll usually be able to re-weld it for you.

Absolutely. Your jewellery is designed for everyday wear, although regular cleaning is recommended if you frequently swim, exercise or use skincare products.

No. Permanent jewellery is treated the same as other everyday jewellery and should not cause any issues when travelling.